Issues connecting to Netilion API

Incident Report for Netilion

Resolved

The incident has been resolved.
Root cause for the incident was a problem at our infrastructure partner. The problem manifested itself in incorrect redirect responses from the API and due to that, the API and the Services where not usable starting 18:49 UTC
The applied workaround fixed the problem at 19:25 UTC
Our provider confirmed that the issue is now also resolved on their side.

Posted Oct 28, 2024 - 21:14 CET

Monitoring

The issue has been identified and a workaround is being deployed.
We are monitoring the result

Posted Oct 28, 2024 - 20:42 CET

Investigating

We are currently investigating the issue.

Posted Oct 28, 2024 - 20:12 CET

This incident affected: Analytics, Health, Library, Smart Systems, ID, Value, Inventory, API, Firmware Update Scheduler and Flood Monitoring (Floodlight).