tag:status.netilion.endress.com,2005:/historyNetilion Status - Incident History2024-03-29T06:23:44+01:00Netiliontag:status.netilion.endress.com,2005:Incident/202999232024-03-26T08:20:37+01:002024-03-26T08:20:37+01:00Search functionality in Netilion currently not reliable<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:20</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the result</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:22</var> CET</small><br><strong>Identified</strong> - The issue has been identified and fix is being implemented.</p>tag:status.netilion.endress.com,2005:Incident/199845432024-02-21T06:45:05+01:002024-02-21T06:45:05+01:00Database Maintenance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>06:45</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance was done successfully, Netilion Services are available again</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>06:15</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:28</var> CET</small><br><strong>Scheduled</strong> - Netilion will be undergoing a scheduled maintenance at 2024-02-21 at 6.15 CET.<br />All Netilion Services and the API will not be available.<br /><br />We will be using this time to improve the reliability of our services and we expect a downtime of 30-60 minutes.<br />We will keep you informed about the status here in this incident.</p>tag:status.netilion.endress.com,2005:Incident/199166242024-02-05T23:44:01+01:002024-02-05T23:44:57+01:00Degraded availability of Netilion Services<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:44</var> CET</small><br><strong>Resolved</strong> - Issue was fixed by the upstream infrastructure provider.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Investigating</strong> - Due to problems at one of our upstream infrastructure providers, the availability of our services is currently degraded.<br /> <br />The issue is limited to the browser based frontends, incoming data from connected assets and edge devices is not affected.</p>tag:status.netilion.endress.com,2005:Incident/197370872024-01-19T07:10:45+01:002024-01-19T07:10:45+01:00Upgrade infrastructure<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:50</var> CET</small><br><strong>Scheduled</strong> - We want to make you aware that on Friday, 19 January at 7:00 am CET, there will be a scheduled downtime for about 30 to 60 minutes. We will be using this time to upgrade our infrastructure and improve the reliability of our services.<br /><br />During this maintenance window, all Netilion Applications and our API will be inaccessible.</p>tag:status.netilion.endress.com,2005:Incident/193684942023-12-07T19:35:08+01:002023-12-07T19:35:08+01:00Long response times<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:35</var> CET</small><br><strong>Resolved</strong> - Uneven load caused a delay in processing of requests.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:59</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.netilion.endress.com,2005:Incident/192249722023-11-24T21:00:00+01:002024-01-11T11:52:33+01:00Partial outage Netilion API<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Resolved</strong> - The Netilion API had a partial outage. <br />Writing of data and measurement values was impacted.<br /><br />As of now the problem is solved, while we continue to closely monitor all afffected systems.<br />Further updates will follow.</p>tag:status.netilion.endress.com,2005:Incident/191861182023-11-21T11:55:24+01:002023-11-21T11:55:24+01:00Some features for Endress+Hauser assets are currently not working<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:55</var> CET</small><br><strong>Resolved</strong> - Problem was solved in the backend system</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:43</var> CET</small><br><strong>Identified</strong> - Due to problems in one of the backend systems, that provides data for Endress+Hauser assets, some features in Netilion are currently limited.<br />Affected Features:<br />- Serial Number Lookup does not work / returns no result<br />- SIM cards of new onboarded connected assets cannot be activated<br />- News documents for assets<br />- Unlock of Assets <br />- Endress+Hauser documents might not be available</p>tag:status.netilion.endress.com,2005:Incident/178340062023-07-12T18:32:16+02:002023-07-12T18:32:17+02:00Database Maintenance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:32</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>14:59</var> CEST</small><br><strong>Scheduled</strong> - The Netilion API will be unavailable for approximate 15 minutes due to a database update. <br />We expect a higher latency on the API for a short time after the update.</p>tag:status.netilion.endress.com,2005:Incident/177501922023-07-04T10:45:11+02:002023-07-04T10:45:11+02:00Reload of all Endress+Hauser documents<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:45</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:45</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Scheduled</strong> - To improve the data quality of the Endress+Hauser documents provided, the documents must be completely reloaded. As a result, not all documents may be displayed temporarily.</p>tag:status.netilion.endress.com,2005:Incident/177001082023-06-23T23:30:00+02:002023-06-27T17:10:18+02:00Netilion API Outage<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>23:30</var> CEST</small><br><strong>Resolved</strong> - The Netilion API had a complete outage from Friday, 23.06.2023 21:35 UTC until Saturday, 24.06.2023 17:15 UTC. As an effect of our mitigation efforts, the Netilion API also had a service degradation on Sunday, 25.06.2023 between 16:30 and 17:20 UTC.<br /><br />Due to the Netilion API outage, all associated Netilion services were affected and did not function properly. During the outage, the Netilion API was unable to accept any measurement readings sent to it. Customers using Netilion Value may therefore be missing measurement values that were sent to Netilion during the outage. Measurement values received after the outage have been processed and retained normally.<br /><br />The outage was caused by the overload of a service used to provide the Netilion API. To prevent further outages, we have provided additional resources to the affected service and temporarily restricted access to the Netilion API for services that send a large amount of measurement values. In addition, we plan to implement improvements that will prevent outages when the affected service goes down.<br /><br />We apologize for any inconvenience caused by the outage. If you have further questions or need assistance, please contact us via the support function in Netilion.</p>tag:status.netilion.endress.com,2005:Incident/169697182023-05-03T07:27:38+02:002023-05-03T07:27:38+02:00Upgrade infrastructure<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>07:27</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>09:59</var> CEST</small><br><strong>Scheduled</strong> - We want to make you aware that on Wednesday, 3 Mai at 07:00 am CET, there will be a scheduled downtime for about 30 to 60 minutes. We will be using this time to upgrade our infrastructure and improve the reliability of our services.</p>tag:status.netilion.endress.com,2005:Incident/163152812023-03-01T16:41:20+01:002023-03-01T16:41:20+01:00Service disruption<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:41</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:39</var> CET</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.netilion.endress.com,2005:Incident/161636742023-02-18T15:00:20+01:002023-02-18T15:00:20+01:00Migration of backend service limit some functions in Netilion<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>23:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:40</var> CET</small><br><strong>Scheduled</strong> - Due to a migration of one of the backend services, some functions in Netilion might be limited in function:<br /><br />Affected functions:<br /><br />- automatic product recognition of newly created Endress+Hauser assets based on the serial numbers (in all applications )<br />- unlock assets (in Analytics and Library)<br />- download of documents provided by Endress+Hauser (in Library)</p>tag:status.netilion.endress.com,2005:Incident/106400992022-07-20T16:24:11+02:002022-07-20T16:24:11+02:00Upgrade infrastructure<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:24</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance was completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>18:18</var> CEST</small><br><strong>Scheduled</strong> - We want to make you aware that on Wednesday, 20 july at 16:00 pm CET, there will be a scheduled downtime for about 30 to 60 minutes. We will be using this time to upgrade our infrastructure and improve the reliability of our services.<br /><br />During this maintenance window, all Netilion Applications and our API will be inaccessible.</p>tag:status.netilion.endress.com,2005:Incident/99187582022-05-11T14:00:45+02:002022-05-11T14:00:45+02:00Problems with eMail dispatch<p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - Missing DNS entries have been corrected to fix the problem.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Monitoring</strong> - A fix has been applied, emails from Netilion are temporarily sent from the following sender "no-reply@netilion.com".<br />All accumulated mails have now been sent with this sender.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Identified</strong> - Currently Netilion does not send any emails. This concerns the following functions:<br /><br />Registration of new users<br />Password reset<br />Subscription invitations<br />Alert emails (like Thresholds)<br /><br />We are working on fixing the problem</p>tag:status.netilion.endress.com,2005:Incident/86615692021-11-29T17:34:31+01:002021-11-29T17:34:31+01:00Upgrade infrastructure<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance was completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:02</var> CET</small><br><strong>Scheduled</strong> - We want to make you aware that on Monday, Nov 29 at 5:00 pm CET, there will be a scheduled downtime for about 10 to 30 minutes. We will be using this time to upgrade our infrastructure and improve the reliability of our services.<br /><br />During this maintenance window, all Netilion Applications and our API will be inaccessible.</p>tag:status.netilion.endress.com,2005:Incident/86937872021-11-26T09:07:06+01:002021-11-26T09:07:06+01:00Netilion is slow or not available<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:07</var> CET</small><br><strong>Resolved</strong> - The problems are solved now, was done by our service provider</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:46</var> CET</small><br><strong>Investigating</strong> - We are monitoring decreased availability and performance in our services</p>tag:status.netilion.endress.com,2005:Incident/81813402021-09-29T14:00:00+02:002021-10-08T07:33:13+02:00FieldEdge SGC500 was not able to connect<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - Due to an expired SSL root certificate, the FieldEdge SGC500 could not connect to the Netilion API. <br />Our technicians were able to fix the problem on 10/01/2021, 15:35 PM<br /><br />During this time, no data could be collected and transmitted by the edge device. <br /><br />We are sorry for the inconvenience caused by this incident</p>tag:status.netilion.endress.com,2005:Incident/80140582021-09-17T10:27:35+02:002021-09-17T10:27:35+02:00Netilion not accesible<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>10:27</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>09:27</var> CEST</small><br><strong>Monitoring</strong> - Our cloud provider implemented a fix and we are monitoring the results, Netilion applications are available again.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:20</var> CEST</small><br><strong>Identified</strong> - There are general issues with accessing applications on our cloud provider, the engineers are working on the topic.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>07:56</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>07:56</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue, connection to all the Netilion services are interrupted.</p>tag:status.netilion.endress.com,2005:Incident/79445612021-09-08T15:20:39+02:002021-09-08T15:20:39+02:00API ist not reachable and the login is not possible<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:20</var> CEST</small><br><strong>Resolved</strong> - All value data was successfully restored.<br />This incident is now resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:32</var> CEST</small><br><strong>Monitoring</strong> - The issue has been identified and could be fixed by our technicians. <br />Login and usage of all Netilion services is possible again.<br />For Value there are are currently data missing for the last 12 hours. This data will be restored, we will keep you updated here about the progress.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:19</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.netilion.endress.com,2005:Incident/78571512021-08-27T15:06:59+02:002021-08-27T15:06:59+02:00API not reachable, login not possible in ID<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>15:06</var> CEST</small><br><strong>Resolved</strong> - A problem has occurred with one of our databases. We have been able to fix the problem without losing any data.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>15:05</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>14:59</var> CEST</small><br><strong>Investigating</strong> - Sorry, at the moment the API is not reachable and the login in ID is not possible. Our technicians are working on it, to be back online as soon as possible</p>tag:status.netilion.endress.com,2005:Incident/74931232021-07-13T15:16:07+02:002021-07-13T15:16:07+02:00Web Applications not available<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:16</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:59</var> CEST</small><br><strong>Identified</strong> - The issue was identified and is related to problems with AWS in the EU region.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:41</var> CEST</small><br><strong>Investigating</strong> - Sorry, at the moment the Netilion Web Applications are not available. Our technicians are working on it, to be back online as soon as possible.</p>tag:status.netilion.endress.com,2005:Incident/69823382021-05-12T15:00:42+02:002021-05-12T15:00:42+02:00Infrastructure Upgrade<p><small>May <var data-var='date'>12</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:39</var> CEST</small><br><strong>Scheduled</strong> - On May 12 at 12am UTC we will be upgrading our infrastructure to improve the reliability of our services. <br /><br />For this reason, there may be short interruptions between 12am and 6pm.</p>tag:status.netilion.endress.com,2005:Incident/56112252020-11-24T11:24:23+01:002020-11-24T11:24:23+01:00Update of the Netilion offering<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:24</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:17</var> CET</small><br><strong>Scheduled</strong> - Currently, we are deploying the new pricing model that we announced lately. Details can be found here:<br />https://netilion.endress.com/blog/netilion-team-price-2020/<br />That is why it will not be possible to buy/upgrade subscriptions in the meanwhile. Other functionalities shall not be affected.</p>tag:status.netilion.endress.com,2005:Incident/55315042020-11-10T14:30:20+01:002020-11-10T14:30:42+01:00Webhooks not working<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Resolved</strong> - The problem could be solved, the Webhooks work again as expected.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:52</var> CET</small><br><strong>Investigating</strong> - Webhooks are currently not working. We are working on a solution and will update this page as soon as the problem is solved.</p>